Refund policy

At Swole Haven, we want you to shop with confidence. If you experience an issue with your order, we're here to help. Please read our policy below regarding returns, exchanges, and refunds.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, items should:

  • Be unused and in their original condition whenever possible.
  • Be returned with original packaging, if available.
  • Include proof of purchase or your order number.

Items showing excessive wear, intentional damage, or misuse may not qualify for a refund or replacement.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return after they have been used.

Additionally, we cannot accept returns for:

  • Gift cards
  • Downloadable digital products
  • Clearance or final sale items (when clearly marked)
  • Personalized or custom-made products

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We'll review the situation and work with you to provide an appropriate solution, which may include a replacement, refund, or other resolution.

Order Cancellations

Orders may only be canceled before they have entered processing or shipment.

Once an order has been processed or shipped, it cannot be canceled.

Refunds

Once your returned item has been received and inspected (when a return is required), we'll notify you of the status of your refund.

If approved, refunds will be issued to your original payment method.

Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear on your account.

Shipping charges are generally non-refundable unless the return is the result of our error or the item arrived damaged or defective.

Exchanges

If you received a defective or incorrect item, please contact us. When appropriate, we'll arrange a replacement or exchange.

Return Shipping

If a return is approved, we'll provide instructions on how to complete the return.

Unless the return is due to our error or a damaged/defective product, customers are generally responsible for return shipping costs.

Missing Packages

If your tracking shows your package as delivered but you cannot locate it:

  • Check around your delivery location.
  • Ask household members or neighbors.
  • Contact your local shipping carrier.

If you still need assistance, contact us and we'll do our best to help investigate the shipment.

Contact Us

If you have any questions regarding your return, refund, or order, please contact us through our Contact page.

When contacting us, please include:

  • Your order number
  • The email used during checkout
  • A description of your request

We'll respond as quickly as possible and do our best to resolve your issue.