Shipping & Returns
Everything You Need To Know Before Your Order Arrives
At Swole Haven, we're committed to providing a smooth shopping experience from checkout to delivery. Below you'll find information about order processing, shipping times, tracking, returns, exchanges, and refunds.
Tracking Your Order
Once your order ships, you'll receive an email containing your tracking number. Tracking information may take 24–72 hours to update after the carrier receives your package.
If your tracking hasn't updated after several days, please contact our support team and we'll gladly investigate your shipment.
Order Processing & Shipping
Processing Time
Orders are typically processed within 1–3 business days. During holidays or periods of high demand, processing times may be slightly longer.
Shipping Time
After your order has been processed, most deliveries arrive within 5–12 business days depending on your location and shipping carrier.
Free Shipping
We proudly offer FREE shipping on all orders over $75.
Returns & Exchanges
If something isn't right, we're here to help.
- Contact us within 30 days of delivery.
- Items must be unused and in original condition whenever possible.
- Please include your order number when contacting us.
- Approved returns should be shipped back using the instructions provided by our support team.
Refunds
Once your returned item has been received and inspected, we'll notify you regarding the status of your refund.
If approved, refunds are issued back to your original payment method. Depending on your financial institution, refunds may take 5–10 business days to appear on your statement.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include photos of the item, the packaging, and your order number so we can resolve the issue as quickly as possible.